FAQ

Common questions

Everything you need to know about Loopion.

Getting Started

How does Loopion join my meetings?
Add our assistant email to your calendar invite — that's it. Loopion auto-detects meetings from your calendar and joins silently. No app to install, no browser extension. Setup takes about 60 seconds.
How long does setup take?
About 60 seconds. Add the Loopion assistant email to your calendar, connect your Teams channel, and you're live. No IT department needed.
Does it work with recurring meetings?
That's where Loopion shines. It automatically detects recurring series and tracks actions across every occurrence. The longer you use it, the more powerful the accountability loop becomes.
What calendar providers do you support?
Microsoft 365 (Outlook) and Google Calendar. Simply connect your calendar through Loopion's settings page.

How It Works

What makes Loopion different from Fireflies, Otter, or Grain?
They stop at recording and summarizing. Loopion is the only platform that automatically reposts outstanding actions into your next meeting. Actions carry forward meeting to meeting until they're done. It's the difference between taking notes and driving results.
How does action carry-forward work?
When your recurring meeting happens again, Loopion posts three sections: new actions from this meeting, actions completed since last time, and actions still outstanding (with days outstanding). Nobody can say 'I forgot.'
Will my team actually use this?
Yes. Loopion runs in the background of meetings your team already attends. There's nothing to learn, install, or manage. Accountability happens automatically.
What happens if no one completes actions?
Incomplete actions are automatically resurfaced in the next meeting and visible to the entire team. Nothing gets lost, ignored, or forgotten.
Does this replace project management tools?
No. Loopion ensures actions from meetings actually make it into execution. It works alongside your existing tools by closing the gap between discussion and delivery.

AI & Accuracy

How accurate is the transcription?
We use OpenAI's latest transcription models with speaker diarisation. Accuracy is typically 95%+ for clear audio. Background noise, strong accents, or overlapping speakers can reduce accuracy.
Can the AI miss actions?
Yes. AI may occasionally miss actions, especially implicit ones. We recommend reviewing extracted actions after each meeting. You can edit, add, or remove actions at any time.
Does Loopion train on my meeting data?
No. Your data is never used to train or fine-tune AI models. We use API-based inference only. See our AI Usage Policy for details.

Security & Privacy

Is my meeting data secure?
Yes. Audio files are processed and deleted — we never store raw recordings. Your data is protected by 8 layered security systems, 32 feature flags, HMAC authentication, attacker fingerprinting, and three threat modes. We even let you run attack simulations against your own workspace.
Where is my data stored?
Your data is stored in the EU (Frankfurt and Ireland) via Supabase. Compute runs on Azure UK South / West Europe. We are fully GDPR compliant.
Do meeting participants know they're being recorded?
Yes. Loopion joins as a visible, named participant — it's never hidden. We recommend informing participants in the calendar invite. See our Recording Consent policy.

Pricing & Billing

Can I try Loopion for free?
Yes. The Free plan includes up to 5 meetings per month with full access to core features. No credit card required.
Can I see ROI from using Loopion?
Yes. The built-in ROI tracker calculates time saved, execution improvement, and waste reduction in real pounds. Show your leadership exactly what accountability is worth.
Can I cancel anytime?
Yes. Cancel at any time. You'll keep access until the end of your billing period. No cancellation fees.

Still have questions?

We're here to help. Reach out and we'll get back to you quickly.